Here are some of the comments we have received from customers: This company is fantastic. They have very quick service and the quality of their product is very good. (written 5 days before Christmas!) Great company!!!! Glad I found them on the puter..Brenda It has been great working with a family business with integrity. Wonderful company, caring,honest people. More than perfect. Almost immediate delivery. The correspondence for order confirmation was extremely nice. They made me feel like they really appreciate their customers. The order came exactly in the amount of time that was quoted. I loved the scissors. I was a little reluctant in ordering them, without ever trying them. I do a high volume of haircuts per day approx. 20-30, and in one or two cuts I became used to them. I will definitely order from Bonika in the future. Thanks, Terry My order arrived in record time and was actually better than the description, and the price was right. Thank you They were great! Kept me informed of my order and it got here in no time! Thanks! Fast Shipment! Great Product! Will look at buying shears next. Thank you! Service from ordering to delivery,was very helpful with all information,would highly recommend bonika to anyone.well done bonika keep up the good work. Great item, very friendly people, wonderful store! BEST SERVICE I'VE EVER HAD ORDERING ON-LINE. REC'D A CONFIRMATION E-MAIL FROM VENDOR, PHONE CALL CONFIRMATION FROM VENDOR AND EMAIL SHIPPING CONFIRMATION FROM COURIER. GOODS ARRIVED EXACTLY THE DAY THEY WERE PROMISED TO. "AWESOME SERVICE" Easy to order, product was received timely, and..the straightening brush was better than the one my salon had used. Thanks! I'll order again here. janet Bonika's razor is awesome!!! The shears were here in 3 days after ordering. This site is one of your best for customer service and ease of use. The Do-Whacker Razor is a GREAT product! Thanks! Excellent service; very good product description The staffs of Bonika Shears do eveything as promise,will tell you exactly what day the merchandish will be ships,and thank you Bonika Shears's Staffs. PERFECTcuts & Style I received my purchase the same week. Now that is fast service! I am very pleased with my purchase and I would gladly order from Bonika Shears in the future. C., Columbia, MO I had to return the clipper case because my blades did not fit in it. Bonika Shears called me and said they shipped the wrong case. The woman on the phone was very plesant and very sincere about them making this mistake. She offered to send me the right case or she would give me a refund. I chose to get the right case. I really appreciate the phone call and how she handled this situation. Thank you, for great customer service. I would go back and order again. The item was as advertized and shipped very promptly. I was kept well informed thru-out the whole process. A very postive buying experience! I have to say you and your company are the absolute BEST customer oriented business I've ever dealt with. Especially online! I just spent the entire last month disputing a $3K charge with a camp organization where the customer service manager actually treated me as if she was doing me a favor by allowing me to give her my money. It is such a refreshing and reassuring change to have a business such as yours still around. You not only stood by your guarantee but you not once made it difficult for me to try to apply it. Not to mention, I really love your scissors! They are exactly as described. Please feel free to post my email if you need. M. Chiang I bought a pair of the mystery shears from Bonika for $100 for my wife who cuts hair. I was very nervous and felt I was taking a gamble and worried Id end up with something not just less than the $300 value they claimed, but something less than a $100 value. I was wrong on both counts. They sent me a pair of refurbished Bonika Twisters that my wife looked over specifically looking for signs of previous use and could find none at all. These shears are like new, just as promised, freshly sharpened and intact. She has commented several times how sharp they are compared to her others, though getting used to the swivel thumb is taking some time for her. I cant guarantee every mystery shear purchaser would get the same luck of the draw, but my wife, a cosmetologist of 18 years, is beyond delighted with my purchase, both for the quality and the deal I made for us. Just had to drop a note to say thanks for the service. Received our order today. We are very pleased with the scissors. The quality , the condition and also very happy with the transaction This is perfection. Roy Winton Lavaca,Ar