Charlotte Mannequin by Giell

Warranty

All Bonika Shears have a lifetime warranty against manufacturer’s defects. This would include any part of the shear including the blade, handle, screw, bumper, finger rest. These defects may not show up until years later, but will cause problems with the performance of the shears. The shears would have been used in normal and expected use. These problems must not be related to abuse, misuse or poor sharpening of the shears. Your shears will be repaired or replaced at the discretion of Bonika Shears.  Please call 770-972-4332 for an RA# (Return Authorization Number) and directions on how to have your shears serviced. There is a $9 warranty fee to pay for return shipping. You are responsible for shipping to us.  

You are responsible for insurance and packing when returning an item.  Send to Bonika Shears Returns, 216 Old Loganville Rd, Loganville, GA 30052. 

Warranty on all items is with the manufacturer. We warrant only Bonika Shears items, but will accept returns in most cases and notify the manufacturer of the warranty issue. Call for a RA#. 770-972-4332. 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Once a package leaves our office in the hands of a recognized shipping company we no longer assume responsibility for the package. Overseas shipping can be problematic. Please be aware of this.

Returns

You must email or call us for a Return Authorization (RA Number) before you return an item. You may return new, unopened items within 30 days of delivery for a full refund. In addition, Bonika brand shears have a 30 day satisfaction guarantee and can be returned for any reason. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We will send you a label for return.  Please note: if a return is due to our error... we shipped you a wrong item, you must notify us within 7 days of receipt of the item. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can also email us at bonikashears@live.com to ask for a RA#.

You are responsible for insurance and packing when returning an item.  Send to Bonika Shears Returns, 216 Old Loganville Rd, Loganville, GA 30052. 

Warranty on all items is with the manufacturer. We warrant only Bonika Shears items, but will accept returns in most cases and notify the manufacturer of the warranty issue. Call for a RA#. 770-972-4332. 

Returns AFTER 30 days.

Bonika Shears will take returns after 30 days under special circumstances. These items will incur a 20% or more restocking fee in addition to the current price or price paid for the item, whichever is lower. Refunds under these situations make take up to 8 weeks to process. Discontinued items will have a 50% restocking charge plus repair costs. Returns are for credit only and can only be used as credit toward a Bonika Shear.